Tile House Return Policy (Australia)*
At Tile House, we strive to ensure that our customers are completely satisfied with their purchases. Please review our return policy below for details on returns, exchanges, and refunds.
*30-Day Returns Policy:*
• If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase (receipt or order number) is required for all returns.
*7-Day Change of Mind:*
• If you change your mind about a purchase, you may return the item within 7 days of the delivery date for an exchange or store credit.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase is required.
*Non-Refundable Items:*
• Certain items are non-refundable, including but not limited to custom orders, clearance items, and products that have been used or installed.
• Please contact our customer service team if you have any questions about whether an item is eligible for a return.
*How to Initiate a Return:*
1. Contact our customer service team at info@tilehouse.com.au to initiate the return process.
2. Pack the item securely in its original packaging.
3. Include the proof of purchase and any relevant documentation.
4. Ship the item to the address provided by our customer service team.
*Refund Processing:*
• Once we receive and inspect the returned item, we will process your refund or exchange within 30 business days.
• Refunds will be issued to the original payment method used for the purchase.
*Damaged or Defective Items:*
• If you receive a damaged or defective item, please contact us immediately at info@tilehouse.com.au. We will arrange for a replacement or refund at no additional cost to you within 24 hours of receiving the defective items. Claims made outside of this time period will not be eligible for a Return, Exchange or Refund.
*Contact Us:*
For any questions or concerns regarding our return policy, please contact our customer service team at info@tilehouse.com.au.
Thank you for choosing Tile House. We appreciate your business and are here to assist you with any needs you may have.