Damaged or Faulty Goods

This text outlines the return and refund policies for Tile House. It covers situations where goods have not been delivered or have been delivered but are still unopened. Return fees apply in most cases, but they can be avoided by dropping off goods at the Bella Vista Distribution Center. The return fees vary depending on the size and type of goods.

This post outlines the importance of inspecting goods upon delivery and reporting any damage or faults to the delivery driver immediately. It emphasizes that damage claims must be reported within 24 hours of delivery to be considered. The post also clarifies that Tile House is not responsible for damage caused during or after installation by tradespeople. Faulty goods due to manufacturing defects are covered by product warranties, and Tile House can assist with contacting the manufacturer for after-sales support. Finally, it notes that the 24-hour delivery transit insurance does not cover customer warehouse pickups.