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WE ARE THE SAME AA TILES YOU LOVE, WITH A NEW NAME & BRANDING
WE ARE THE SAME AA TILES YOU LOVE, WITH A NEW NAME & BRANDING

Damaged or Faulty Goods

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  • April 13, 2022

    Goods and Conditions that cannot be returned or refunded

    This text outlines the limitations of Tile House's return and refund policy. It states that customers are responsible for goods while in their possession and that returns are not accepted for damaged goods or products that have been installed or used. All returns require inspection by Tile House before a refund or replacement is processed. Custom-made or special-order items are generally not returnable. Goods with damaged or missing packaging cannot be accepted. Commercial quantity orders are typically non-returnable, with potential exceptions that may incur a restocking fee.
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  • April 13, 2022

    Made a Mistake or Change of Mind?

    This text outlines the return and refund policies for Tile House. It covers situations where goods have not been delivered or have been delivered but are still unopened. Return fees apply in most cases, but they can be avoided by dropping off goods at the Bella Vista Distribution Center. The return fees vary depending on the size and type of goods.
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  • April 13, 2022

    Damaged or Faulty Goods

    This post outlines the importance of inspecting goods upon delivery and reporting any damage or faults to the delivery driver immediately. It emphasizes that damage claims must be reported within 24 hours of delivery to be considered. The post also clarifies that Tile House is not responsible for damage caused during or after installation by tradespeople. Faulty goods due to manufacturing defects are covered by product warranties, and Tile House can assist with contacting the manufacturer for after-sales support. Finally, it notes that the 24-hour delivery transit insurance does not cover customer warehouse pickups.
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